This is very frustrating and inconvenient for me after spent almost $800,00 on a company that doesnt stand behind the warranty. Horizon Hobby is a privately owned company that is known throughout the hobby industry for its exceptional focus of innovation and service. Engineered for success, the HobbyZone® Apprentice® S 2 1.2m includes an array of beginner-focused features that make taking to the skies easy. Funny thing is, i did not close the complaint, requested the record phone calls that i have made to Horizon Hobby, the complaint got closed. I complained on BBB, got same response that i had on emails and calls.
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About a month with my quad there, i asked to send back the broken one after many emails and complaints. For 30 years, Horizon Hobby has been the leader in radio control airplanes, cars, quads, radios and more. Register online using your smartphone or computer. It’s simple, fast, and puts money back in your pocket How It Works. 2 1/2weeks later i got a call from HORIZON HOBBY saying that would be more expensive to repair than buy a new one! They offered me 30% off the price to buy a new one. Introducing the new Horizon Hobby Rebate Program. 2 days after called again, spoke with a different representative, he instructed me to send it in, so i did. Explain that i would change the body and the esc. I told the representative that i would buy the new body and the esc, but the camera is very expensive since it was a malfunction of the quad. Called costumer service and told what happened, i was instructed by the costumer service representative to plug it in into the computer to see what happened. About 3 months of having it, the blade 350qx3 ap combo just felt into the ground. Had lots of flights, took thousands of pictures. I had a awful experience with HORIZON HOBBY. Never again See critical reviews Reviews (5) If you have an account, please sign in with your 16-digit shopping card number.
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I had a broken heli and airplane from Banggood and they issued a full refund and shipping for both. why is the italian wolf endangered Fiction Writing. Horizon Hobby reserves the right to revoke the funds of any program participants who intentionally misuses the Horizon Hobby Rebate. You may access your real-time account balance 24 hours a day, 7 days a week by calling the number on the back of the card. Its a joke, any reasonable company issues a full refund if they ship a damaged product. You will receive your Horizon Hobby Rebate card approximately 4-6 weeks after registration. Then they suddenly said the receiver is working?!? I bet they never tested it. Meanwhile the price of that plane got 40 percent higher on their website. They told me that the receiver cannot be tested because its too damaged.Īnd offered 50 percent off a new turbo timber. Third flight it lost connection in 20 meter height and uncontrollable went nose down into the ground.ĭid researched that this plane has transmitter issues and sent it for 35 Euros self paid to Horizon. Purchased a new umx turbo timber at Horizon Hobby Europe.įirst flight it lost connection to the receiver and crashed. Terrible technicians and customer service. One of the worst companies and products i dealt with.
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